The Fragrance Lodge strives for 100% customer satisfaction. We love our candles, and we hope you do too! In the event you are not satisfied with your order, please contact us so we can refund, exchange, or replace your product. Please include photos and a detailed description of your concern(s).
We do not refund used or damaged products. All return/refund/exchange requests must be received within 14 days of the day you receive your order.